Privacy Policy for TRVL Care, LLC.

TRVL Care, LLC. (“TRVL Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. 

We may collect the following types of personal information when you use our website, request services, or opt in to receive SMS communications:

• Contact Information: Your name, phone number, email address, and mailing address.
   
• Service Information: Details related to your transportation requests, reservations, or inquiries.
   
• SMS Consent Information: Your mobile phone number and explicit consent to receive SMS/MMS messages.
   
• Technical Information: Data such as IP address, browser type, and cookies when you interact with our website.

We collect information in several ways, including:

• Directly from you: When you complete forms on our website, request transportation services, or opt in to receive SMS/MMS messages.
   
• Automatically: Through cookies, analytics tools, and similar technologies when you use our website.
   
• Communications: When you contact us by phone, email, or SMS.

We use your information to:

• Provide and manage non-emergency medical transportation services.
   
• Send SMS/MMS messages you have opted in to receive, including:
   
  • Appointment confirmations and reminders
     
  • Service updates and alerts
     
  • Promotional offers (only if you have explicitly opted in)
     
• Respond to your inquiries and provide customer support.
   
• Improve our website, services, and customer experience.

If you opt in to receive SMS/MMS messages from TRVL Care:

• Message frequency may vary (up to 4 per month).
   
• Standard Message & Data Rates May Apply.
   
• You can opt out at any time by replying STOP to any message.
   
• For assistance, reply HELP or contact us using the information below.
   
• You will receive a confirmation message once unsubscribed.
   
• We do not share, sell, or rent your SMS consent information, mobile phone number, or any SMS data with third parties.

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With service providers who perform services on our behalf (e.g., scheduling software, secure payment processors).
   
• As required by law or to protect our legal rights, safety, or property.
   
• In connection with a business transfer, such as a merger, acquisition, or sale of assets.
   

We retain your personal information only as long as necessary to provide our services, fulfill legal or regulatory obligations, or resolve disputes. SMS consent data is retained only for compliance and record-keeping purposes.
 

You have the right to:

• Opt out of SMS/MMS communications at any time.
   
• Access, update, or correct your personal information by contacting us.
   
• Request deletion of your personal information, subject to legal and operational requirements.
   
• Manage cookies and tracking preferences in your browser settings.

We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or storage is 100% secure. 

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request deletion. 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically. 

If you have any questions about this Privacy Policy or our data practices, you may contact us at:

TRVL Care, LLC.

2321 E. 28th Street, Suite 400

Signal Hill, CA 90755
Phone: (833) 878-5227
Email:  stephen@trvlcare.com