NON-EMERGENCY MEDICAL TRANSPORTATION - LOS ANGELES COUNTY
Did you know?
California's senior population is expected to grow more than three times as fast as the total population. There are currently 1,889,056 seniors living in the greater Los Angeles County. The City of Los Angeles is the second most populous city in the United States with an estimated senior population of 701,725.
The senior population will have an overall increase of 166% during the period from 2010 to 2060. More than half the counties will experience over a 100% increase in their senior population. Twenty-four of California's counties will have growth rates of over 150%.
Needless to say, TRVL Care is prepared and eager to meet the growing demands of our senior population.
Does TRVL Care provide hospital and emergency room transportation?
Yes, absolutely! TRVL Care strictly provides non-emergency medical transportation. However, that does not mean we don't support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more.
Hospitals and medical centers that we frequently support include Lakewood Regional Medical Center, Suburban Medical Center, College Medical Center, Promise Hospital of East Los Angeles and many more!
How will I be billed for transportation services?
If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed TRVL Care Agreement, you will be invoiced as per the terms of the Agreement.
What forms of payment do you accept?
We currently accept cash, check, or credit card.
How much advance notice is required to schedule a transport?
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.
Will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”
Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.
Can I travel in my own wheelchair?
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
What should I do if I am unhappy with the service?
We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.
Will I be charged if I have to cancel my scheduled transportation?
We understand that plans change, and we definitely appreciate you contacting us as far in advance as possible to cancel and/or reschedule your transportation.
Should a driver already be dispatched for your trip or has already arrived at your location and you are, for whatever reason, not going to your appointment, you will be charged for a one-way transport that may or may not include mileage depending on your location.
To whom it may concern:
On behalf of the Social Services and Case Management Department, I would like to express our gratitude to TRVL Care Transportation for the excellent service they have provided for our residents. TRVL Care has gone above and beyond to ensure that our residents are transported safely to and from medical appointments. TRVL Care employs exceptional drivers, who provide excellent customer service who we, as well as our residents, can rely on.
TRVL Care is safe, reliable, and easy to contact wheelchair accessible transportation. We are beyond content with their services.
Adriana Mendoza
Social Services Director
Karina Rios
Social Services Assistant
Veronica Ayala
Case Manager